There's also the fact that this may well be a couple of sentences pulled out of context. I sincerely doubt he went through the effort of finding a journalist just to tell them that. Chances are someone asked him what he thought of iTunes, and he gave his honest opinion.
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"I found it eventually, at the bottom of a locker in a disused laboratory, with a sign on the door saying "Beware of the Leopard". Ever thought of going into Advertising?"
- Arthur Dent
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