Its sent in a box yes lol. With plenty of protective packaging surrounding it. And Yeah, if you get it and it is not "gently used" (which is one small step below mint condition) then just send it back. You don't even have to pay for the shipping back. Once they get it, which takes about 3 days, you get your money back. ALL of my equipment has come from this site. That's three guitars, a solid state amp head, a tube amp head, three cabinets, a slew of pedals, strings, cables, even picks lol. I've sent stuff back that I didn't like or I thought was in a condition I didn't approve of. Namely a Bugera tube amp head that I got and on day one it just fizzled out.
The sound was great for a second, then the volume just dropped to nothing. But they took it back and gave me my money. And with that money I bought my Egnater head. Its pretty safe to order online.