My full time job is working in a hotel, thankfully I don't have to deal with the whining public all the time, but there have been more than enough occasions believe me!
There is one thing that people can say to me that causes me to bite my tongue and use every effort not to go off the rails at them.
"What are you going to do about it?" - All complaints are, invariably, after the event. So, someone says something like "I was woken up by someone banging on my door at 2.00am," and you reply "I'm very sorry about that," to which they then say "Well, that's not good enough, what are you going to do about."
What do they then expect of me?
"Hang on, I'll jump in my f*cking time machine, jump back six hours and stop the a*sehole banging on your door. The Delorian is just outside, wait here...."
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