Quote:
Originally Posted by mojopinuk
I always hated the tap on the shoulder when my call had been going on more than 10 minutes or so.
They say it's to offer assistance, but really it's because they are worried about their precious stats.
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Ah, they don't worry about handle time with me. Goal is like, 220 seconds per call average or under, and I'm at 193 for the year. They just worry about staffing, and need to keep the right amount of people on the phones at the same time, have the right amount of people on break or lunch...so really, they're just annoying the everlasting **** out of me because they really seem to think the sixty seconds or so it is going to take me to completely wrap up a call is going to kill their staffing or something.
Also, this may be a bitch...but today, we had something like 140 calls in queue, and the stats were saying we were "overstaffed," so they were being absolutely ridiculous. It's like, people were waiting 10+ minutes to speak with a rep, and they were worried about staffing being "over," when that had to be an error.