OP here, i actually already fixed the problem.
I'm from Argentina and i don't speak good english but ima try to explain it:
The strings have 2 endings, one with a little ball, and the other is plane.
Well, the ball is the mechanism that is used to don't let the string "escape" in a normal way.
But when you have to remove a string to replace them, you push the string in the direction that i actually entered. OK: the problem was that when i pushed the string to remove it, the string didn't remove, the ball was like "glued" to the bridge. I already got a little piece of thin metal and remove the balls with some force.
Thank you all for the help!!!
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