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Old 04-12-2013, 12:38 AM   #22826 (permalink)
Stephen
I sleep in your hat
 
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Join Date: Mar 2011
Location: Melbourne, Vic. Aus.
Posts: 1,846
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Originally Posted by ThePhanastasio View Post
As an aside: White women between the ages of 20-40 are the worst customers you can possibly imagine. THE. WORST.

I do get really irked when they call, screaming at me from the get-go, when I've done nothing at all to offend them. I've been QA'd on a few of those calls, and managers and QA advocates have been all, "I don't see how you stay so calm on those calls, to be quite honest."
Sounds like a friend of mine. She calls it "being assertive" but I can think of a few other words that are probably closer to the truth.
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