Originally Posted by ThePhanastasio

I'm going to snap at the next customer who accuses me of not speaking English (with absolutely horrendous grammar, no less) or refers to our automated system as any of the following:

- That lady
- That computer lady
- That robot lady
- That cyborg woman
- That ****ing robot c*nt
- That internet person
- Siri

Please, for God's sake, just call it the automatic payment system, the automated system, the bill pay system, or something. I had eight elderly women in a row say that the robot lady didn't understand them. Shouldn't bother me, but it's irksome.

Not as bad as when people accuse me of not speaking English, though. I'm nothing but polite, and then when I tell the customer that they're almost two months past due, and we can't extend their payment arrangement to the date they want, they immediately fall back on the argument that involves me not speaking English, so they're going to sue my company.

I've been getting a little bit snarky of late. One of my favorite things to say, albeit with an innocent intonation, so it doesn't sound condescending but is absolutely condescending:

"Well, at any time you've gone past the due date on your balance, there's going to be a risk of service interruption. It could occur at any time past the due date if there's not a payment made to cover your past due balance, or you've not agreed upon an available arrangement for the payment. One way to avoid this is to pay your bill prior to the due date..."

Originally Posted by Sansa Stark

"check yr fucking posable limbs privilege you ****s"