Just had another awful workday. We are upgrading our billing system. To the customers, that means computer updates. To me, that means learning entirely new systems and verbiage with three days if training.
And others have the gall to say, "Sara knows what she's doing; I've heard her, and she's completely confident."
False.
I just take the info we are given, spin it in the most positive way I can to avoid questions.
Ex: Why hasn't my bill printed?
Me: we did just perform significant upgrades on our system. To avoid any errors in billing, or your account suspending prematurely, we have held the bill to ensure accuracy. You are not at risk for service interruption, but we are making sure that everything is correct for you to avoid inconvenience. Even though the bill will print later than usual, it will still be due 20 days from the day it points to allow time for you.
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It's a hand-me-down, the thoughts are broken
Perhaps they're better left unsung
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