I wish several things.
One: I wish customers didn't lie blatantly to me, and when I explained why their lies wouldn't get them phone service anyway, completely contradict themselves with yet another lie.
Two: I wish that customers wouldn't interrupt me mid-sentence about some irrelevant bull**** which changes nothing.
Three: I wish that customers wouldn't call me, asking immediately for a supervisor. In escalating the call, I have to speak to my next level of support, who are going to tell them the same thing I have/would have, and they are just ****ing my handle time up.
I wish finally, that associates in other departments who do not have access to the same software that I have wouldn't argue with me.
__________________
It's a hand-me-down, the thoughts are broken
Perhaps they're better left unsung
|