I was all set to get over $10k in money collections on the day and then got stuck on a two hour call. I'm still not 100% sure what happened. It was like, they had two accounts for no reason at all, and our automated system legit took a payment for an account which spawned of its own accord and attached itself to their account.
I regretted my thoroughness when I discovered this.
__________________
It's a hand-me-down, the thoughts are broken
Perhaps they're better left unsung
|