When I was working for Blue Cross I had a dude accuse me of 'licking my own cun+' to the thought of his son dying, because his policy wouldn't cover some sort of cancer treatment. Joke's on him, I was.
In all seriousness a CSR is there to give you information and ensure the information on you is accurate, not change the ****ing rules. A supervisor can't change the rules either, and nobody at that number has access to the president of the company because its usually an outsourced service. Exceptions seriously are not made.
Although I will share callers' frustration at people who lie to get them to stop bitching, or just rude people overall. A word of advice, bullying doesn't get you what you want, it just scares the person on the other line into finding a way to get you off the phone.
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