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Originally Posted by cheeseman
it's not all crappy customer service.As a cab driver and later on a forecourt attendant, I found 1 out of every 3 customers was a twat.So you have to ask yourself if these people in retail have to put up with the general scum of society on a regular basis, can you really blame them for their apathetic attitudes?
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I get some really horrible people I have to serve, but the point of customer service is being able to hide your anger and annoyance towards these people and not take things personally.