Speaking of ****ty work **** the company bigwigs in the last couple months have decided to care about the window time more than the drive thru time. Drive thru time is from the moment the customer pulls up to the menu board and starts the timer to when they pull away from the window with their food and stop the timer. The desired drive thru time has historically been 2:30. The window time ignores the menu time, ignores the uncounted time between when the customer pulls away from the menu board, and only counts the time at the actual window where money is taken and food is handed out.
This makes sense theoretically because we can't really control menu time as customers generally pull up to the menu and take however the **** long to look at the menu, however the **** long to ask questions about prices and ingredients, and however the **** long to actually order their food. We simply can not control that time. But theoretically the window time is entirely down to our ability to make the food, take their money, and hand the food to the customers, with minimal time taken out for customers taking their sweet ass time to check their food, count their money, etc.
Where this breaks down and becomes stupid is that the only real way for us to adjust window time besides breaking our backs and just working harder and faster is to open up the first window where that employee just takes money before sending them to the second window where the window timer actually starts.
1. It does not actually make us faster. It just artificially helps the window time while customers are waiting just as long in drive thru.
2. This means that even if we're not busy enough to justify opening up the first window to help the drive thru person by not having them do their job along with also taking money we have to take up a position for that first window that could have been used by someone helping out in the kitchen or up front or anything other than the first window. So it actually makes us slower.
3. Much of the first window person's job is useless. They take the money, and then they ask the customer to WAIT AT THAT WINDOW until their food is ready for no other reason than to keep them from starting the second window timer. And since the first window person is too far away from anything else happening in the store they are unable to be of use to us and just end up standing there until given the go ahead to send the car to the second window. This is a position that could be filled by someone helping out around the store or anything other than just standing around with their thumb up their ass but since fast food stores are generally run on a skeleton crew this hamstrings the rest of the store for no good reason.
4. A month after this new policy started lo and behold the company decided to crack down on labor costs. Probably because we were having to add an extra position that was not usefully contributing to productivity, and so now we are cutting extra positions and every position is now essentially cut off from any help and has to do twice as much work as before and I've never been so close to throwing my drive thru headset in the fryer and giving everyone the finger and walking the **** out.
I swear to god conservatives talk about incompetent government bureaucracies but corporate bureaucracies are just as incompetent and useless.
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Originally Posted by J.R.R. Tolkien
There is only one bright spot and that is the growing habit of disgruntled men of dynamiting factories and power-stations; I hope that, encouraged now as ‘patriotism’, may remain a habit! But it won’t do any good, if it is not universal.
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