Quote:
Originally Posted by jwb
but learning basic troubleshooting skills on the level of lets say a help desk employee is probably just as easy to teach a 12 year old as it is to teach a 30 year old who isn't tech savy.
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You're right when it comes to the level of technical knowledge required for most help desk positions, but on the other hand I'd argue that a help desk position is more than 50% a customer service position than it is an actual IT job. And 12 year olds are probably immensely terrible at customer service.
Hell I actually have achieved the title of "Network Engineer" and I would still say my job is like ~30% or more just about customer service and being personable.