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NSW · 11-30-2009, 12:52 PM

Ok, I really did look for a Pro Tools thread already, but couldn't find one.

I know practically nothing about this program, but I'm trying to help my husband out since he's having some problems with it, and I though, what better place to come than trusty MB. Anyway, I will try to be as detailed as possible, since I don't know what information will be needed to help.

A few weeks ago, we bought a Protools Mbox 2 mini, which came with ProTools LE. Loaded it on the computer and everything seemed to be working fine.

Then my husband decided to by the ProTools M Audio Key Studio keyboard. Loaded the USB drivers from the disc that came with it, and the computer was still saying we needed to download the "Key Studio" driver, which apparently was not on the disc. And so everytime we would restart the computer, it would see new hardware and ask to find the driver, but of course it wasn't finding it on the disc. So I went to the ProTools website and downloaded a driver. The new hardware/driver needed message stopped appearing, but now we can't get the keyboard to interact with the Pro Tools program. :\ The keyboard came with another software disc, but my husband didn't want to load it onto the computer for fear of messing up the existing version, if that makes sense.

So, my question is: Has anyone run into a similar problem? Any ideas on what we might be doing wrong, or how we can get it to work? We've been on the website and read the manuals, so either the information isn't there or we're just not understanding it (the latter is quite possible). If you need more information to be able to try and help, I'd be glad to give you what I can.

Thanks in advance!!

11-30-2009, 12:52 PM	#1 (permalink)
NSW Bigger and Better Join Date: Mar 2008 Location: Texas girl living in the UK Posts: 2,596	Pro Tools question Ok, I really did look for a Pro Tools thread already, but couldn't find one. I know practically nothing about this program, but I'm trying to help my husband out since he's having some problems with it, and I though, what better place to come than trusty MB. Anyway, I will try to be as detailed as possible, since I don't know what information will be needed to help. A few weeks ago, we bought a Protools Mbox 2 mini, which came with ProTools LE. Loaded it on the computer and everything seemed to be working fine. Then my husband decided to by the ProTools M Audio Key Studio keyboard. Loaded the USB drivers from the disc that came with it, and the computer was still saying we needed to download the "Key Studio" driver, which apparently was not on the disc. And so everytime we would restart the computer, it would see new hardware and ask to find the driver, but of course it wasn't finding it on the disc. So I went to the ProTools website and downloaded a driver. The new hardware/driver needed message stopped appearing, but now we can't get the keyboard to interact with the Pro Tools program. :\ The keyboard came with another software disc, but my husband didn't want to load it onto the computer for fear of messing up the existing version, if that makes sense. So, my question is: Has anyone run into a similar problem? Any ideas on what we might be doing wrong, or how we can get it to work? We've been on the website and read the manuals, so either the information isn't there or we're just not understanding it (the latter is quite possible). If you need more information to be able to try and help, I'd be glad to give you what I can. Thanks in advance!! __________________ Hi.