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Originally Posted by Freebase Dali
If that doesn't sort you out, let us know.
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Well...it turns out that even though my husband has Protools, and the keyboard was a Protools brand keyboard, the simple answer was that it just wasn't compatible with the software he had. There are tons of keyboards that are...that just isn't one of them. And he and I were just that slow not to realize it.
We felt kinda silly of course, but we gave it back to Best Buy and got our money back, so it's all good.
Thanks for you help anyhow!