Apparently the passenger he was dealing with wasn't following any of the rules (she had an oversized carry-on, wasn't sitting when she should have been, etc), so now she's being hit with a $25,000 fine. OUCH! But whether this episode was her fault or not still doesn't excuse this guy's ridiculous behaviour. He got pushed to the brink and handled it badly. I heard this on TV just this morning so I don't know if it's actually true or just an allegation.
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