Yeah, you can tell a lot from facial expressions in a video chat that you wouldn't get over the phone. For example, you can tell if they're actively interested in the conversation (rather than browsing MusicBanter while they talk), you can tell if they're lying about something (eye contact, blinking, etc.), you can tell what their mood is, and of course, you can be much more persuasive with a video chat as opposed to a phone call.
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