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Scarlett O'Hara 05-12-2013 11:41 PM

Quote:

Originally Posted by stp (Post 1318468)
Probably because he didn't know more. A lot of primary tech support seems lost if they step outside the standard FAQ walkthroughs.

Exactly and I imagine they get a lot of really angry/non-computer-literate people calling up too.

Quote:

Originally Posted by LoathsomePete (Post 1318472)
Do you have a usb drive? While at work you download it and put it on that, then when you go home install it from the drive. I keep a folder full of the drivers for all my laptop's hardware so whenever I have to reformat (which is semi frequent), they're all in one place and I can immediately begin to install them.

Yes I do, very good point. I will write down what the computer type is and any infomation I need in order to get the right drivers if I don't have them. Then when I arrive at work I can then obtain these drivers.

Thanks Pete. xx

Quote:

Originally Posted by Freebase Dali (Post 1318474)
Computer malfunctions can be from any number of things. I can't say with any certainty without physically checking it myself or knowing absolutely everything you've done with it. But certain things do help to point to likely causes. If it worked before, but suddenly stopped working, it's still either a hardware or a software problem. You have to figure out what you did from the point where it worked until the point where it didn't.

Obviously, you can go overboard and wipe the whole computer and reinstall everything to determine whether it's a software issue or not. If it is, you'll probably fix it. You just won't know what caused it and might do it again. The reason that's suggested so often is because it's usually quicker and easier than actually tracking down the problem, but it comes at the cost of starting from scratch. Fortunately you would be able to back up any pertinent data prior to doing this.

Another option is to use your last known good configuration, or reverting to a previous restore point. This is less drastic than a complete wipe, but there's no guarantee that it will solve the issue.

Ultimately, you can decide to do the detective work and try to figure out what changed, or you can just go back to a working restore point, or if that fails, revert back to the factory image and have to reinstall all the software you've installed since you had the PC. If I were you, I'd do the less-drastic stuff first. I just have limited information, so I can't recommend anything beyond that, besides just telling you to make sure that the computer is, indeed, seeing the camera (Device Manager), and whether the most recent drivers are installed or reinstalled. Apart from that, you can start uninstalling other 3rd party software that you've installed since the time it was working to now, and see if any of them were conflicting.

Just do the least-drastic/crazy stuff first.

Babies, I want to make.

Okay I will have a look at the driver, see if I need to install one etc. I will also go through any software I've installed and see if I can afford to get rid of it.

I'll update you later in the week if I've managed to fix it! Thank you FB. :love:

Trollheart 05-13-2013 06:27 AM

Assuming you have a Windows and not Mac OS, if you see the device in Device Manager but there's a yellow exclamation mark beside it, like the one to the very left of this image
http://blogs.msdn.com/cfs-file.ashx/...0_77A1DB41.png
that means there's something stopping it from working, that it';s conflicting with another device on your computer. So it may show but not be accessible, as it were. Just a point in case you do see it and don't know what it means...

darryl dayton 05-13-2013 11:52 AM

I recently purchased an RCA MP3+ and have done the download for it as well as the frostwire download per suggestion from others.
I am 62 years old with limited computer skills (self taught) and can not figure out how to search for the old rock and roll music I want to download to my MP3 on the frostwire site.
Any help appreciated.
Thanks,
Darryl

LoathsomePete 05-13-2013 12:27 PM

Honestly I don't think anyone here uses Frostwire for downloads so your inquiry might yield better results here

FrostWire Community Forums • View forum - FrostWire Desktop Technical Support

Scarlett O'Hara 05-13-2013 03:42 PM

Quote:

Originally Posted by Trollheart (Post 1318558)
Assuming you have a Windows and not Mac OS, if you see the device in Device Manager but there's a yellow exclamation mark beside it, like the one to the very left of this image
http://blogs.msdn.com/cfs-file.ashx/...0_77A1DB41.png
that means there's something stopping it from working, that it';s conflicting with another device on your computer. So it may show but not be accessible, as it were. Just a point in case you do see it and don't know what it means...

I'm using Windows 8, 64 bit. I can't see the camera in the device manager, does anyone have any idea what cameras tend to be called in the device manager? Or what part of the components it's part of?

djchameleon 05-13-2013 03:47 PM

Quote:

Originally Posted by Vanilla (Post 1318708)
I'm using Windows 8, 64 bit. I can't see the camera in the device manager, does anyone have any idea what cameras tend to be called in the device manager? Or what part of the components it's part of?

Check under imaging devices.

Burning Down 05-13-2013 04:13 PM

Quote:

Originally Posted by Vanilla (Post 1318708)
I'm using Windows 8, 64 bit. I can't see the camera in the device manager, does anyone have any idea what cameras tend to be called in the device manager? Or what part of the components it's part of?

It should be under "Imaging Devices".

Scarlett O'Hara 05-13-2013 04:52 PM

Quote:

Originally Posted by Burning Down (Post 1318724)
It should be under "Imaging Devices".

But will it actually have camera in the name or webcam?

Burning Down 05-13-2013 04:59 PM

Quote:

Originally Posted by Vanilla (Post 1318745)
But will it actually have camera in the name or webcam?

Mine says "1.3M HD Webcam"

Depends on the brand of webcam they've put in there. Take a look.

Scarlett O'Hara 05-13-2013 05:26 PM

Quote:

Originally Posted by Burning Down (Post 1318748)
Mine says "1.3M HD Webcam"

Depends on the brand of webcam they've put in there. Take a look.

Okay I did look thoroughly and didn't see anything so perhaps a driver is what I need. But I'll check when I get home.

Burning Down 05-13-2013 05:46 PM

Quote:

Originally Posted by Vanilla (Post 1318758)
Okay I did look thoroughly and didn't see anything so perhaps a driver is what I need. But I'll check when I get home.

Yeah if its not there then I think your computer just isn't recognizing the camera.

Freebase Dali 05-13-2013 06:19 PM

Quote:

Originally Posted by Vanilla (Post 1318758)
Okay I did look thoroughly and didn't see anything so perhaps a driver is what I need. But I'll check when I get home.

If you don't see the name of the camera in device manager, the driver is not installed. Look on the hardware list for your computer (can probably find a service tag number underneath the computer on a sticker to enter into your laptop's manufacturer site) then when you find out what camera manufacturer and model it is, you can go to their site and download the latest 64bit driver for your model and install it. Alternatively, you can just look at the driver list for your laptop model on your laptop's manufacturer site and find the camera drivers there.

Stephen 05-13-2013 06:30 PM

Quote:

Originally Posted by Freebase Dali (Post 1318769)
If you don't see the name of the camera in device manager, the driver is not installed. Look on the hardware list for your computer (can probably find a service tag number underneath the computer on a sticker to enter into your laptop's manufacturer site) then when you find out what camera manufacturer and model it is, you can go to their site and download the latest 64bit driver for your model and install it. Alternatively, you can just look at the driver list for your laptop model on your laptop's manufacturer site and find the camera drivers there.

I thought Windows usually pops up with a new hardware dialogue when it finds something attached that's not set up?

Freebase Dali 05-13-2013 06:35 PM

Quote:

Originally Posted by stp (Post 1318777)
I thought Windows usually pops up with a new hardware dialogue when it finds something attached that's not set up?

It depends on whether Windows can just pull the driver out of its ass or not when it tries to auto-install generic drivers. Windows can't account for every 3rd party hardware/software combination. It can load generic drivers for the most common things that work on the same generic level, but that list is limited due to the vast array of different software out there with different coding and methods that it can't simply predict or be sufficient to support.
It's why hardware manufacturers ship their product with drivers to begin with.

Furthermore, Windows is ass bad at actually searching the internet for drivers. 90 percent of the time when you select the option to search for a driver, it will either say you have the best version already, or it can't find it, and it won't even look past its own generic driver if it even has one. Which is why it's a good idea to get drivers from hardware manufacturers, and why that's not a cliche' but usually a necessity.

Also, the integrated camera on her laptop isn't a plug-and-play device, and that's where you get that prompt.

Stephen 05-13-2013 06:57 PM

Quote:

Originally Posted by Freebase Dali (Post 1318779)
Furthermore, Windows is ass bad at actually searching the internet for drivers.

Yeah I don't think that driver thing has ever worked for me. I just thought it would at least notice there was something plugged in that wasn't accounted for...


Quote:

Originally Posted by Freebase Dali (Post 1318779)
Also, the integrated camera on her laptop isn't a plug-and-play device, and that's where you get that prompt.

but there you go.

Freebase Dali 05-13-2013 07:39 PM

Yea, I never trust Windows to do anything aside from what its own functionality dictates. When it comes to 3rd party stuff, relying on Windows to have a better idea than the actual manufacturers of that 3rd party stuff is definitely a misappropriation of confidence. 3rd party manufacturers builds their drivers based on the OS. Not the other way around. So I go with the manufacturer every time.

Scarlett O'Hara 05-13-2013 07:48 PM

Quote:

Originally Posted by Freebase Dali (Post 1318798)
Yea, I never trust Windows to do anything aside from what its own functionality dictates. When it comes to 3rd party stuff, relying on Windows to have a better idea than the actual manufacturers of that 3rd party stuff is definitely a misappropriation of confidence. 3rd party manufacturers builds their drivers based on the OS. Not the other way around. So I go with the manufacturer every time.

I have noticed it always says the most updated driver is installed with other devices. I will definitely check up on the driver via the model. But now the computer is not even letting me access the internet since a cable was put in and now I have no idea to get the setting back to what it was so I can access it. I am so ****ing sick of this **** I just want to take the damn thing back honestly.

Stephen 05-13-2013 07:50 PM

Was the laptop running Windows 8 when you got it or did you upgrade?

Scarlett O'Hara 05-13-2013 08:01 PM

Quote:

Originally Posted by stp (Post 1318802)
Was the laptop running Windows 8 when you got it or did you upgrade?

When I bought it, if it was my decision I would have preferred Windows 7.

Freebase Dali 05-13-2013 08:05 PM

Quote:

Originally Posted by Vanilla (Post 1318800)
I have noticed it always says the most updated driver is installed with other devices. I will definitely check up on the driver via the model. But now the computer is not even letting me access the internet since a cable was put in and now I have no idea to get the setting back to what it was so I can access it. I am so ****ing sick of this **** I just want to take the damn thing back honestly.

What do you mean "since a cable was put in"?
Are you talking about no longer using wireless, and now using a wired Ethernet cable?

Trollheart 05-13-2013 08:09 PM

I honestly know eff-all about Windows 8, but assuming it's not going to be too far removed from Win 7: you should be able to check in the "networks and connections" tab to see if you have a working broadband connection. If you don't, a little X should be shown over a tiny computer in the right-hand side of the bottom of the screen. That would indicate a "broken" connection, ie the internet is not working. There would also be (in the networks tab) a picture of a PC, a house and a world, with a line going through to each. If there's an X over that then the internet conenciton is not functioning. You should be able to go into networks, select your connection and try to make it connect.

What cable was put in that is messing you up now? Was it put into your computer or into the apartment? It couldn't be something as stupid as one of your flatmates unplugged the broadband to plug in this cable, could it? :shycouch:

Scarlett O'Hara 05-13-2013 08:09 PM

Quote:

Originally Posted by Freebase Dali (Post 1318813)
What do you mean "since a cable was put in"?
Are you talking about no longer using wireless, and now using a wired Ethernet cable?

I'm talking about the manager of my boarding house connecting my computer to the modem via cable and he couldn't access the internet because there is something my computer is doing to block it. This has happened before where it's said the connection is limited and I've had to mess around and try and get it back to normal. I can't remember how to do it and it's driving me crazy.

Freebase Dali 05-13-2013 08:17 PM

Quote:

Originally Posted by Vanilla (Post 1318816)
I'm talking about the manager of my boarding house connecting my computer to the modem via cable and he couldn't access the internet because there is something my computer is doing to block it. This has happened before where it's said the connection is limited and I've had to mess around and try and get it back to normal. I can't remember how to do it and it's driving me crazy.

Well we need to figure out whether you're connecting to an actual modem or a router. Ideally, you should have a router connected to the modem, then your computer connected to the router. This will allow more than one computer to utilize the single IP address that gets assigned to the modem from your ISP.
Routers will be able to use NAT, which lets multiple internal computers use private IP addresses to communicate over a single public, routable IP address.

The reason I bring that up is because if it really is a "modem", like a cable modem or what have you, and it doesn't have an integrated router, then only one PC can connect and actually have internet because there's no NAT.

So, that's something you have to confirm.

If it's a router, wireless or otherwise, and you were fine connecting wirelessly but now you can't connect with the wired connection, ask whether the router has MAC address filtering. If it does, this basically requires any device connected to it, wirelessly or not, to have their MAC address entered into the "allow" list. Since your wireless network card and your wired network card are two separate physical entities, and MAC addresses are physically dictated on the device and are unique, you will have a different MAC address for each. And if only your wireless network card's MAC address is allowed, then obviously your wired one won't be.

If this is the case, you will have to get whoever manages the router to add your wired network card's MAC address to the allowed list in the router. You can find this mac address by doing an IPCONFIG /ALL in a command prompt.

Stephen 05-13-2013 08:29 PM

Quote:

Originally Posted by Freebase Dali (Post 1318819)
If it's a router, wireless or otherwise, and you were fine connecting wirelessly but now you can't connect with the wired connection, ask whether the router has MAC address filtering. If it does, this basically requires any device connected to it, wirelessly or not, to have their MAC address entered into the "allow" list. Since your wireless network card and your wired network card are two separate physical entities, and MAC addresses are physically dictated on the device and are unique, you will have a different MAC address for each. And if only your wireless network card's MAC address is allowed, then obviously your wired one won't be.

If this is the case, you will have to get whoever manages the router to add your wired network card's MAC address to the allowed list in the router. You can find this mac address by doing an IPCONFIG /ALL in a command prompt.

Just as an aside where would this MAC filtering be implemented? I just got a Netgear N300 router and have been trying to set up an IP phone which is connected to one of the ethernet ports. I don't think it would be MAC filtered as all other connections (1 wired, several wireless) get through without issues but just to eliminate the possibility would this be in my modem settings somewhere?

Freebase Dali 05-13-2013 08:48 PM

Quote:

Originally Posted by stp (Post 1318822)
Just as an aside where would this MAC filtering be implemented? I just got a Netgear N300 router and have been trying to set up an IP phone which is connected to one of the ethernet ports. I don't think it would be MAC filtered as all other connections (1 wired, several wireless) get through without issues but just to eliminate the possibility would this be in my modem settings somewhere?

Assuming it's a managed router, which most are, you'd probably want to refer to the documentation to navigate to the configuration page and be able to enter the administrative credentials to access it.

Typically, router configuration pages can be accessed by typing in 192.168.1.1 in your browser's URL bar, but some have different gateway addresses, which will be noted in your documentation.
Also, usually the username will be "admin", and either have a blank password or a default password in the documentation or on a sticker physically located on the router.

Once you're in the config page, you should see something to the effect of access control or security, etc. Basically, you're looking for anywhere it allows you to put a MAC address in. Usually the default is to have MAC filtering disabled, so in order to enable it, you'll have to set it that way in the pertinent section. After enabling it, you will be required to enter the MAC addresses you wish to gain connectivity through the router. You will have to add the MAC address of every device that connects to it. PS3/Xbox, Laptops, phones, PCs, etc.
This is good if you want to make sure you control who uses your internet, assuming they can get through your passcode, assuming you have one implemented.

If you just want to make sure you're NOT filtering MAC addresses, you would just log in and ensure no MAC filtering is enabled, in the configuration as described above.

Pretty much any modern router will have MAC filtering, but I have never seen one with it enabled by default, since you would not be able to connect to it out of the box, which would make configuring it a bit hard...
But you would definitely want to check that someone has not gone in and enabled it after the fact.

Stephen 05-13-2013 09:07 PM

Quote:

Originally Posted by Freebase Dali (Post 1318824)
If you just want to make sure you're NOT filtering MAC addresses, you would just log in and ensure no MAC filtering is enabled, in the configuration as described above.

Thanks. As far as I can tell this is under Wireless Card Access List in Netgear N300 config which is not enabled.

Scarlett O'Hara 05-13-2013 09:09 PM

Quote:

Originally Posted by Freebase Dali (Post 1318819)
Well we need to figure out whether you're connecting to an actual modem or a router. Ideally, you should have a router connected to the modem, then your computer connected to the router. This will allow more than one computer to utilize the single IP address that gets assigned to the modem from your ISP.
Routers will be able to use NAT, which lets multiple internal computers use private IP addresses to communicate over a single public, routable IP address.

The reason I bring that up is because if it really is a "modem", like a cable modem or what have you, and it doesn't have an integrated router, then only one PC can connect and actually have internet because there's no NAT.

So, that's something you have to confirm.

If it's a router, wireless or otherwise, and you were fine connecting wirelessly but now you can't connect with the wired connection, ask whether the router has MAC address filtering. If it does, this basically requires any device connected to it, wirelessly or not, to have their MAC address entered into the "allow" list. Since your wireless network card and your wired network card are two separate physical entities, and MAC addresses are physically dictated on the device and are unique, you will have a different MAC address for each. And if only your wireless network card's MAC address is allowed, then obviously your wired one won't be.

If this is the case, you will have to get whoever manages the router to add your wired network card's MAC address to the allowed list in the router. You can find this mac address by doing an IPCONFIG /ALL in a command prompt.

We are due to set up MAC addresses as part of a Gargoyle system but as far as I know it hasn't been set up yet. However, I will have to check this. It definitely is a router because more than one people are connected to it ~ 10 people. I've found my mac address before because we originally on this system. I'll see what I can find out about this and the webcam and get back to you when I'm next available. Thanks so much for your help hun. xxx

Freebase Dali 05-14-2013 07:39 PM

Quote:

Originally Posted by Vanilla (Post 1318827)
We are due to set up MAC addresses as part of a Gargoyle system but as far as I know it hasn't been set up yet. However, I will have to check this. It definitely is a router because more than one people are connected to it ~ 10 people. I've found my mac address before because we originally on this system. I'll see what I can find out about this and the webcam and get back to you when I'm next available. Thanks so much for your help hun. xxx

Can you clarify that? If you meant you put your MAC address on the router before, and it was your wireless one, then switching over to wired is definitely your issue. I don't know if that's what your sentence meant though.

Let us know if/when you resolve it.

P A N 05-15-2013 12:50 PM

is there a way to look inside a rar file/package without extracting the files?

Plankton 05-15-2013 12:56 PM

Quote:

Originally Posted by P A N (Post 1319321)
is there a way to look inside a rar file/package without extracting the files?

Get Winrar.

WinRAR archiver, a powerful tool to process RAR and ZIP files

P A N 05-15-2013 01:06 PM

Quote:

Originally Posted by Plankton (Post 1319322)

fanx! :thumb:

Key 05-15-2013 01:07 PM

Quote:

Originally Posted by P A N (Post 1319323)
fanx! :thumb:

Just don't get suckered into paying for it. They'll tell you constantly that you need to pay for the full version, but it never stops letting you use it for free.

Plankton 05-15-2013 01:34 PM

Quote:

Originally Posted by Ki (Post 1319324)
Just don't get suckered into paying for it. They'll tell you constantly that you need to pay for the full version, but it never stops letting you use it for free.

Pesky nag screens...

Quote:

Originally Posted by P A N (Post 1319323)
fanx! :thumb:

No problemo.

Stephen 05-16-2013 09:24 PM

Ok potentially the dumbest question in this thread but where is Internet Explorer in Windows 7? I have Windows 7 installed in a BootCamp partition on a MacBook Pro. I rarely use it but I need to do some testing. In order to test I need to network to my Mac printer. In order to network I need to install Bonjour. In order to install Bonjour I need a browser. I typed internet explorer in the search box at the bottom of the start menu and there's nothing there. Went looking for it and there is a folder in programs but no explorer exe. I figured ok maybe they don't bundle it anymore due to their legal problems so I went downloaded Safari for windows on my iMac and installed that. I still want to install Explorer though to try and get windows update working. I have had issues with activating Windows and it seems to want Explorer to solve the problem. Any clues? I don't have the Windows 7 disks because they set the laptop up at work.

Edit:
Well I managed to set up the printer as a CUPS share by following these instructions: Print from Windows 7 to a Mac Shared Printer
Only wasted the entire morning. Thanks Windows.


Edit 2:
Found the solution to missing Internet Explorer here: Internet Explorer missing on Windows 7.

Basically Control Panel > Programs and Features > Turn Windows Features on or off > Click check box next to Internet Exploror

LoathsomePete 05-17-2013 11:36 PM

edit:

Okay so after returning the Radeon card I bought and getting an Nvidia GeForce GTX650, my computer is working perfectly. Windows searched and installed the drivers I needed (at least I think), but when I tried to use the CD that came with the product, I get this:

http://i986.photobucket.com/albums/a...ps85e456b1.png

but when I look in device manager, it seems that all the drivers are installed properly, and when I use http://www.systemrequirementslab.com/ to see if I can run games I've been interested in, I get a pass on all of them when before they would have been failures. Can I just assume Windows grabbed the right drivers and that I shouldn't rock the boat, or is this going to come back and bite me in the ass later?

PoorOldPo 05-18-2013 08:12 AM

So someone wants to pay me for an artist commision album cover I did for them. I set up a paypal. What next? what do I need to give them in order for them to send the money to my account? And then how do I get that money? Will it go into my bank account straight?(remember i'm a techno retard)

I now have an account on paypal, so what next?

Burning Down 05-18-2013 11:03 AM

Quote:

Originally Posted by PoorOldPo (Post 1320418)
So someone wants to pay me for an artist commision album cover I did for them. I set up a paypal. What next? what do I need to give them in order for them to send the money to my account? And then how do I get that money? Will it go into my bank account straight?(remember i'm a techno retard)

I now have an account on paypal, so what next?

It's been awhile since I've received money through Paypal, but I remember having to supply the customer with the email address attached to the account (so you will have to make sure the email is confirmed).

Edit: These might help you:

https://www.paypal.com/ca/webapps/he...picID=11500011

https://www.paypal.com/ca/webapps/he...11500011&m=TCI

Scarlett O'Hara 05-18-2013 12:22 PM

Freebase an update, my computer is now with Samgsung and they are going to fix my network adapter hardware issue and camera. Fingers crossed its all for free! Thank you for your help though I went through your recommendations and I didn't see your driver there. If I could have connected to the net I would have downloaded the driver. But Samsung can do that for me! It's weird how the camera driver disappeared considering I never deleted it.

Trollheart 05-18-2013 06:23 PM

Pete, that graphics stuff can be weird. My computer came with a pre-installed
graphics card (ATI) and yet when it boots up the ONBOARD detection programme can't find it. Ever. Doesn't cause me a problem though.

I assume that PNY is your motherboard drivers, as otherwise it would be an ATI disc, would it not? Anyway, Freebase will know if I'm wrong, but I'd say if it seems to be working don't worry about it. I'd only be concerned if Windows couldn't find ANY graphic adapter. Once it's seen in DM I'd think you'd be ok.

LoathsomePete 05-18-2013 09:16 PM

For whatever reason I got to skip a step after installing the graphics card because everything is running great. All the games I bought over the years but have been unable to play are running well, and come the Steam summer sale I can repurchase a few big titles that I played on a console, but would rather play on a PC.


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