ThePhanastasio |
03-20-2013 11:44 PM |
Most depressing day at work ever. A few weeks ago, I had a customer who was really upset that we didn't have time available for a payment arrangement. She was tearfully distraught, and said she needed phone to contact her family because she has cancer, and it wasn't looking good.
Now, we get claims of illness all the time, but for this one, she sounded so weak, and you could hear machines beeping in the background. Against what I'm supposed to do, I gave her an extra week on her payment arrangement, which would have ended up bringing the arrangement to tomorrow.
I got a call today of someone wanting to cancel service. It was a user on the account, but I couldn't cancel - and if the account's not suspended, I can't cancel from my department anyway. Well, anywho, I was reviewing the memos, and saw the memo I put in a few weeks previous on this same account...and the man was also tearfully distraught and said, "I have to put my mother in the ground tomorrow. Can't you please just close out this service for me?"
It was the same woman. I seriously hit not ready after that call and put in a good half hour of downtime to compose myself. One of the things in my job is we can't get too invested or we'd never be able to complete our job, but I remembered the exact call, setting the arrangement longer because I would have felt horrible not doing it...
God, that has me all kinds of distraught, still.
|